Returns & Exchanges

At My Real Dolls, we want you to be completely satisfied with your purchase. If your item is not quite right, you can return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive an official Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original, unopened packaging, ensuring all accessories and documentation are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to our processing center, keeping your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 5-7 business days.