Frequently Asked Questions
Everything you need to know about your My Real Dolls experience
How long does shipping take for my order?
Standard shipping typically takes 7-14 business days depending on your location. Once your doll is dispatched, you will receive a tracking number via email to monitor its journey.
What materials are used to make My Real Dolls?
Our dolls are crafted from high-quality, non-toxic silicone and soft-touch vinyl to ensure a realistic feel and long-lasting durability for collectors and children alike.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unopened packaging. If your product arrived damaged or defective, please contact our support team immediately for a replacement.
Are the dolls' clothes and accessories removable?
Yes, most of our dolls come with removable outfits and accessories, allowing you to customize their look with standard doll clothing of the appropriate size.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure encrypted checkout options to ensure your financial information is protected.
Do you ship internationally?
Yes, My Real Dolls ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.